An experience voucher is valid for 1 year from the date of purchase.
A value voucher is valid for 3 years from the date of purchase.
Yes, a voucher is freely transferable to other people.
- Call the corresponding experience: All Tours.
- Enter your desired date.
- You will be guided step by step through the booking process.
- Enter the voucher number in the field, "Enter Code"" and the amount will be charged automatically.
- Recall the experience for which you wish to redeem the voucher: All Tours.
- Enter the desired date.
- You will be guided through the booking process.
- Enter the voucher number in the payment process in the "Enter code" field and the amount will be charged automatically.
Purchase and order
You can buy online with credit card or PayPal.
Una conferma vi sarà inviata via e-mail.
You will receive the voucher in PDF format via e-mail immediately after purchase. Also check your spam folder.
- Place the desired experience in the shopping cart.
- Click on "Redeem discount code" in the shopping cart and enter the code in the field provided.
- The cart total will automatically be reduced by the amount of the discount code.
- Discount codes cannot be combined with other discount promotions.
- They cannot be applied to the purchase of vouchers.
- Only one discount code can be used per order.
- The discount code has a limited validity and a minimum order value.
- When exchanging a product purchased with a discount, the discount will not be credited and only the value paid can be used for the exchange.
- Within 72 hours you will receive a booking confirmation or a new date proposal by e-mail. If you accept the new date, the tour is confirmed.
To cancel or reschedule your appointment, please email us at email@example.com. A postponement or cancellation of the appointment is possible free of charge within 8 calendar days before the tour.
The following cancellation fees apply from 7 days before the scheduled date:
- 7 days to 48 hours before the tour: 20% of the ticket price.
- Within 48 hours before the tour: 100 percent of the ticket price
- No-show: 100% of the ticket price
Please inform us of any food allergies or intolerances at least 48 hours before the booked date. You will find contact details on the experience ticket or contact firstname.lastname@example.org directly.
Many experiences take place outdoors and are subject to weather conditions. If participation is dependent on certain weather conditions, we have included this information in the experience description.
If the experience cannot take place due to weather conditions, we will contact you via email or phone to clarify further procedures (e.g., rescheduling).